Problem Solving by Root Cause Analysis


Problem Solving by Root Cause Analysis

Investment: UGX 425,000

Root cause analysis (RCA) is a method of problem solving that looks at the root cause of events rather than focusing on the initial ‘symptom’. By focusing on the root cause, it is hoped that the likelihood of problem recurrence will be reduced or eliminated.

However, it is recognized that complete prevention of recurrence by a single intervention is not always possible. Therefore, root cause analysis should be thought of as a process of continuous improvement.

Root cause analysis is a series of tools and measurements rather than a single approach in itself. Through the use of these tools, the user/s are able to identify the key to an issue and take steps to ensure that the problem does not reoccur.

The main content of the training

Basic Principles of Root Cause Analysis – Highlighting why we need root cause analysis, its benefits and what it can be used for

Pareto and Stratification – Reviewing the importance of data and how two focus on the vital few issues that will really make an impact. This section also focuses on how to effectively use Pareto Analysis and stratify data accordingly

Defining the Problem, 5W1H – Using a logical analysis tool to guarantee that a problem or topic is analysed taking a complete view of all essential aspects. Defining a clear problem statement from the outset

Fishbone Analysis – Helping participants identify, explore and visually display in increasing detail the many potential causes of a problem or effect, in order to discover the root cause

5 Why’s – Another analysis tool to get to the root cause of a problem. Using the technique effectively will define the root cause of any non-conformances and subsequently lead to defining effective long term corrective actions

Implementing Solutions – Reviewing a collection of tools and methodologies that help participants implement actions upon defining the root cause.

This root cause analysis training course has been designed to be interactive and practical. The participants are challenged to apply the learning to real life examples and the aim is to identify a business saving or solve a business issue through the completion of this training course.


This training course is aimed at helping the participants to become effective at Root Cause Analysis by using the following tools:

  • Pareto & Stratification
  • 5W + 1H
  • Fishbone Analysis
  • 5 Why’s

Participants will also have the opportunity to apply these tools to a real issue and identify a real performance/cost improvement. Finally, participants will look at implementing their solutions using several new methods.


Date & Time
Friday, June 14, 2024
9:00 AM 6:00 PM (Africa/Nairobi)

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Zoe Recruitment Ltd

Sekiwunga Road, Off Bahai Rd

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Zoe Recruitment Ltd


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